SPEAKING No. 1

JONATAN: Good morning. I’m the shop manager and I’ve got a problem.
IVONNE: Good morning. What can I do for you?
JONATAN: I ordered 200 rolls this morning, but you delivered me 400 rolls.
IVONNE: I’m sorry. There are two possibilities: You could collect all the extra rollsTANIA: I’m not sure!
IVONNE: Or you could to keep all the rolls and sell them. If you don’t sell the extra rolls, I will refund the cost.
JONATAN: I think that the best solution is to keep all of them
GEORGE: Are you sure?.
JONATAN: Yes, that’s ok
IVONNE: Thank´s for understand.

SPEAKING No. 2

I was the team´s leader and made a met to talking about the best decision of our company.

JONATAN: Good morning colleagues we are meeting because aour company is in a huge problem: The productivity has fallen significantly, the workers are unhappy, our quality is poor and we losses thousands of euros each month. Also our reputation is badly damaged.Let´s start, we need to decide the best option. Tell my Thiers ideas?
TANIA: We can give a pay increase toa ll the workers. If we do this, the workers will be happy and they improve their productivity. What do you think about that?
JONATAN: Is bad idea because need to high cost and our capital is low.
KARLA: What about reduce the level wich workers can earn a productivity bonus.
JONATAN: Thats better idea. Do any have other opinions?
JORGE: Instead of we can appoint a new production manager.
ZURI: Why not cut labour costs? But not recruiting any new workers when people leave.
JONATAN: Ok, is time to decide. The better option is Karla´s. Are everybody agree?ALL: I like that.